GENERAL:

By signing this document or agreeing to our T&C’s, you are deeming you understand the terms and conditions of the services provided by Animal Wellness and Behaviour (AW&B) and the following statements.

• All dogs that attend AW&B doggy daycare must wear a well fitted collar for safety and handling.

• Any items that you bring in with your dog are at risk of being damaged or lost and clients understand AW&B are not responsible for covering costs associated with lost or damaged items. These items may include, but are not limited to leashes, collars, toys, etc.

• Clients MUST inform AW&B staff if their dogs have allergies. AW&B do not provide food on site however owners may bring in treats for their dog to share with the pack on occasion.

HEALTH, SAFETY & HANDLING:

Female dogs on heat MUST not come to daycare for 6 weeks for their first heat, and 4 weeks for heats after their first, OR until bleeding has stopped completely. Memberships will be paused during this time however no reimbursements will be made if you fail to advise our team that your dog is on heat and cannot attend. If your dog attends daycare while on heat, they WILL be sent home and requested to be picked up immediately with no refunds provided. AW&B trust that all owners are aware of their dogs physical condition during this time and must act responsibly.

Dogs who are sick or injured upon arrival to AW&B Doggy Daycare, or identified unwell WILL be sent home with no refund or credit provided. ALL owners are expected to assess their dogs condition before bringing their dog into our facility out of basic ownership responsibility and for the safety of our pack.

Sick or injured dogs who cannot attend daycare MUST provide a veterinary certificate to be provided a credit or for their membership to be put on pause. Veterinary professionals are to include in their certificates the length of recommended recovery time so we can pause your membership accordingly. If your dog attends daycare on a casual basis, you have 6 weeks to utilise your booked service after your dogs recovery date.

All dogs MUST be vaccinated to attend our daycare service. By signing this document you acknowledge that it is your owner responsbility to stay on top of your dogs medical needs and required vaccinations. Dogs MUST have the following:

• C5 or equivalent

• Kennel cough

• Puppies under 5 months ARE NOT required to have all vaccinations to attend during their crucial social period.

By signing this document, you acknowledge that attendance of the requested service on the premises of Animal Wellness and Behaviour may impose some risks to your dog despite Animal Wellness and Behaviour’s high standard of care and risk prevention. Animal to animal interaction and learning MAY result in injury or illness despite Animal Wellness and Behaviours best efforts to prevent all risk of harm and illness for your dog in our care. AW&B will not be held responsible or financially liable for any injury, illness or mishaps that occur to your dog in our care and owners accept this risk upon enrolling in our services.

By signing this document, you acknowledge that sessions with Animal Wellness and Behaviour may occasionally be interrupted by external factors that can influence a dog’s behavior and present certain risks. You understand that these factors are beyond the control of your trainers; however, our trainer will take all necessary precautions to ensure the safety of all clientele. Your signature indicates your awareness of these potential interruptions and your acceptance of the associated risks.

By enrolling in AW&B services, you are acknowledging that AW&B staff will handle dogs in a manner that promotes pack safety, positive social learning, and risk prevention in all ways. This may include the use of crating or tethering as well as operant conditioning. You acknowledge that AW&B advocate for safe social learning between dogs.

MEDIA:

By signing this document, you allow Animal Wellness and Behaviour to take videos and photos of our sessions, including learned content, images of all those that attend sessions, and your dog/s. This content is also permitted to be uploaded onto social media for the public, future training material, company documentation, and for promotional purposes.

WEATHER:

By signing this document, you are aware that AW&B Daycare services can take place outdoors which means we may at times be affected by the weather. If inclement weather occurs and AW&B staff deem the circumstances unsafe, daycare visits will be postponed and memberships paused. NO refunds provided. Owners are aware that upon signing up for these services that weather may affect your booking. If AW&B decide to go ahead in weather such as light rain etc, all bookings and members are expected to attend. No refunds or credits provided.

BOOKINGS:

Upon signing up for our services, AW&B clientele understand that our staff have strict protocols in place when it comes to bookings and memberships for safe handling of LIVE animals. While we try to be as flexible as we can with our bookings, we have developed terms to keep our pack safe and to prevent risk.

Daycare payments of any kind CANNOT be credited to other services such as private training consults.

Dogs that are exhibiting hazardous, irregular, highly anxious behaviour WILL be asked to be picked up immediately. No refunds will be provided. It is of utmost importance that if you notice any irregular behaviour with your dog prior to bringing them into daycare to advise our team so we can monitor them.

CASUAL BOOKINGS:

• Refunds are not provided for any casual daycare bookings.

• We require a MINIMUM 48hrs notice for rescheduling your selected day - and MUST be informed prior to 5pm FRIDAY afternoon the week before for MONDAY bookings.

• Failure to provide us with a minimum of 48hrs notice for cancellations will result in a forfeit of your booking.

• If you are able to reschedule your booking, you have a 4 week window to utilise this booking. Failure to reschedule your booking within 4 weeks will result in a forfeit of your payment.

• If your dog HAS NOT attended daycare in 8 weeks or more, they may be required another assessment - please contact our team before booking. If you fail to contact our team we have authority to cancel your booking and move it to an assessment time which must be used within 4 weeks from your original booking date.

MEMBERSHIPS:

• PLATINUM memberships will be deducted as one whole payment for the 2x visits - this means that if you require to cancel ONE daycare visit, your direct debit will be paused and you will need to pay the one off visit via invoice or in store. Example: Scout comes to daycare Mondays & Thursdays but falls sick Wednesday evening and has requested a membership pause. This means that Scout’s membership will be paused ($135 payment skipped) but $85 will still need to be paid manually for his Monday Visit. Alternatively, Scout can come for a third day the following week when he has recovered, so his membership does not need to be paused. No credits provided or days held in lieu.

• For all memberships - if your dog cannot attend, either your membership can be paused OR you can be credited the requested days, however these days MUST be used within 4 weeks. Example: Buddy is on a gold membership and cannot attend one week, instead of pausing his memberships, his owners have requested he comes 2x the following week to catch up. No credits provided.

• Members are requested to select set days. At any time members can request to change their selected days as long as their requested day is available and not booked out, and the AW&B team deems it is safe and reasonable to do so. AW&B have the authority to decline day changes if the changes are not in the best interest of our set packs or if at capacity.

• Members are allowed ONE (week) pauses on their memberships ONCE a month with no less than 48hrs notice unless authorised documentation is supplied such as a veterinary certificate. AW&B clients understand that by enrolling for a membership you are committing to a contract which requires regular visitation.

• Members are required to provide 2 weeks notice for pauses on there memberships that are LONGER than 2 weeks. Memberships can be held for a total of 4 WEEKS.

• If you wish to cancel your membership, our AW&B team requires 2 weeks notice OR 2 weeks worth of your selected membership payments can be paid out to immediately terminate your membership.

• Failed payments will be required to be made within 48hrs. Failure to make your payments will result in a $40 fee and termination of your daycare membership. If your membership has been terminated by our team due to failure to make payments, arrears will be sent to debt collection and if you wish to re-join, you must pay a deposit of $85 to be held. This deposit will be utilised during your final daycare visit if you ever wish to cancel your membership.

• SILVER members are required to select a week (GREEN OR BLUE) - Silver members are permitted to change their selected week ONLY once per month.

• Bronze members have a MAXIMUM of 3 months to utilise their 4 visits.